ALGOR's Customer Service Provides:
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An account manager individually assigned to you - Because your account
manager works out of our Pittsburgh, PA, World headquarters, you get the
service and support you need, on demand, when and where you need it.
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A technical support representative individually assigned to you - Your
technical support representative is assigned to your account from our staff of
P.E.- and E.I.T.-certified application engineers to personally deliver software
operational support. Your representative will engage other members of the
technical support staff if you have specialized needs.
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SOFTWARE
UPDATES AND SUPPORT (SUS) PROGRAM
A current Software Updates and Support (SUS) subscription
entitles you to software updates for the latest capabilities of the software
you own, plus technical support.
USER FORUMS
The ALGOR User Forums provide a venue for interactive discussions
and exchange of ideas relating to design approaches and the application of
ALGOR software.
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WEBCASTS
Webcasting delivers live and on-demand demos and software education to your
desktop for Internet-based distance learning.
Your technical support representative can even work through a problem with you,
step by step, live over the Internet.
Contact your account manager to find
out how to use the Internet to walk through your questions with our technical
support staff.
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